Resume

Experience

U.S. Bank | Senior Experience Designer

Minneapolis, MN | May 2022 - Jan 2026

Plan & Track | Mobile banking experience spanning spending, saving, and borrowing

• Led discovery and UX direction for Plan & Track, shaping a more cohesive mobile experience across spending, saving, and borrowing while influencing roadmap priorities for 2025–2026.

• Improved feature discoverability by 30% and drove a 75% helpfulness score through bite-size educational modules that connected product guidance to users’ financial goals and decision-making needs.

• Led navigation discovery work to evaluate mental models, benchmark competitor patterns, and define a more goal-based information architecture for Plan & Track, creating a stronger foundation for future navigation decisions.

• Aligned Product, Engineering, Content, and UX Research around a shared direction for Plan & Track, helping move the team from ambiguity to execution while balancing platform constraints and cross-system consistency.

• Created scalable design guidelines and implementation specifications for partner teams integrating modules across native and React surfaces, improving consistency and supporting a more scalable delivery model.

U.S. Bank | Experience Designer (Contract)

Minneapolis, MN | Nov 2021 - May 2022

Projects: Overdraft Fee Forgiven; Smart Rewards

• Led end-to-end UX design for checking product experiences, translating business and customer requirements into clear flows, high-fidelity UI, and implementation-ready specifications.

• Designed onboarding and benefit-education flows for a new checking product experience, clarifying the value proposition and creating a smoother path to customer understanding and adoption.

• Partnered with cross-functional teams to translate product requirements into clear, buildable experiences, improving delivery readiness and consistency across launch work.

Starkey Hearing | UX/UI Designer (Contract)

Eden Prairie, MN | May 2021 - Oct 2021

Project: My Starkey (Hearing Aid Companion App)

• Built and maintained the Android design system across components, patterns, and states, improving consistency and strengthening the foundation for scalable product development.

• Established accessible visual foundations across typography, color, and iconography, supporting usability across a wider range of user needs and device contexts.

• Applied systems thinking to mobile product design to create more consistent, usable, and implementation-ready experiences across the app.

Greyduck Creative | UX/UI Designer (Contract) | Motion Graphics Designer

Minneapolis, MN | Apr 2021 - Jul 2021

Project: Slack — “Huddles” Product Launch Videos

• Supported Slack-focused launch initiatives by translating messaging and creative direction into polished digital assets that reinforced brand consistency and launch readiness.

Leadership Experience | Operations Leader — People & Customer Experience (Hospitality)

Keene, NH; Minneapolis-St. Paul, MN | 2007 - 2020

• Led teams and operations in fast-paced service environments, building the communication, prioritization, and decision-making skills that now strengthen my cross-functional product design practice.