Resume

Experience

U.S. Bank | Senior Experience Designer

Minneapolis, MN | May 2022 - Mar 2026

Project: Plan & Track | Mobile banking experience serving 11M+ users across 3 financial product domains: spending, saving, and borrowing

• Defined the UX vision for Plan & Track, synthesizing 30+ usability sessions to influence 4 strategic roadmap priorities across 2 planning cycles and partnering with Product Management to align a 15-person cross-functional team on a cohesive experience strategy.

• Designed and shipped 20 educational modules that improved feature discoverability by 30% and achieved a 75% helpfulness rating, exceeding the internal benchmark by 50%, while increasing monthly return visits from 1.5 to 2+ per month (33% increase) over 9 months.

• Designed the Badge Module, a gamification feature piloted with 1.5M users that drove 350+ new checking and savings account openings in 60 days, one of the highest-performing features for deepening customer-to-product relationships across U.S. Bank's consumer fintech portfolio.

• Conducted a navigation redesign study, benchmarking 11 competitor apps, developing a custom heuristic framework, and testing 8 tasks across 10 user personas — presenting strategic IA recommendations to Product and Design leadership that shaped feature planning and epic prioritization.

• Architected scalable design guidelines and implementation specifications, applying systems thinking across native iOS, Android, and React surfaces, adopted by 7 partner teams, reducing design-to-development handoff time by 30%, and maintaining near-zero UI defects across integrated modules.

• Onboarded and mentored 5 designers across multiple teams, providing guidance on design processes, team standards, and cross-functional collaboration, 4 of 5 received and accepted offers to transition from contract to full-time roles.

U.S. Bank | Experience Designer (Contract)

Minneapolis, MN | Nov 2021 - May 2022

Projects: Overdraft Fee Forgiven, Smart Rewards

• Designed end-to-end onboarding and benefit-education flows for 2 new checking products, Overdraft Fee Forgiven and Smart Rewards, improving customer comprehension and supporting adoption across millions of U.S. Bank customers.

• Delivered implementation-ready specifications and high-fidelity UI across 2 product launches, partnering with Product, Engineering, and Content to streamline delivery and maintain consistency across multiple surfaces.

Starkey Hearing | UX/UI Designer (Contract)

Eden Prairie, MN | May 2021 - Oct 2021

Project: My Starkey (Hearing Aid Companion App)

• Built and maintained 100+ components and variants in the Android design system for Starkey's My Starkey app, serving users across 100+ global markets and establishing accessible visual foundations across typography, color, and iconography that met WCAG AA standards.

• Unified interaction patterns across 10 core app flows, reducing design inconsistencies and streamlining design-to-engineering handoffs across the Android platform.

Freelance | Designer

Minneapolis-St Paul, MN | 2015 - 2021

• Designed and delivered 10+ websites for small business clients and produced launch assets for Slack's Huddles product launch, building skills in client stakeholder management, user-centered design, and independent project delivery.

Early Career | Operations & People Leadership (Hospitality)

Keene, NH; Minneapolis-St. Paul, MN | 2007 - 2020

• Managed teams of 15–30 across 5 locations in high-volume service operations, developing the stakeholder management, rapid prioritization, and customer experience instincts that now inform cross-functional product design leadership.