Resume

Experience

U.S. Bank | Senior Experience Designer

Minneapolis, MN | May 2022 - Jan 2026

Program: Plan & Track (Spending, Saving, Borrowing | Mobile Banking)

• Led discovery and design to unify spending, saving, and borrowing into a cohesive, personalized Plan & Track experience that informed the 2025-2026 roadmap.

• Improved feature discoverability by +30% in early usability testing and achieved a 75% “helpfulness” satisfaction score.

• Ran a focused navigation discovery (Jul-Aug 2025) combining heuristic evaluation, competitive benchmarking, and AI-assisted persona modeling to validate mental models and define a goal-based IA direction.

• Partnered with Product, Engineering, Content, and UX Research to move from ambiguity to execution, balancing platform constraints and cross-system consistency.

• Established scalable design guidelines and specifications to support partner teams integrating modules across Native and React surfaces.

• Drove alignment through stakeholder workshops and decision frameworks, translating insights into prioritized recommendations and success metrics.

U.S. Bank | Experience Designer (Contract)

Minneapolis, MN | Nov 2021 - May 2022

Projects: Overdraft Fee Forgiven; Smart Rewards

• Led end-to-end UX design for checking-product experiences, translating requirements into flows, high-fidelity UI, and developer-ready specs.

• Overdraft Fee Forgiven: Designed customer-first messaging and experience flows to reduce confusion and build trust around overdraft forgiveness.

• Smart Rewards: Supported a new product introduction by designing benefit education and onboarding-oriented flows to increase understanding and adoption.

• Collaborated with Product, Content, and Engineering to iterate quickly, refine edge cases, and ensure implementation quality.

Starkey Hearing | UX/UI Designer (Contract)

Eden Prairie, MN | May 2021 - Oct 2021

Project: My Starkey (Hearing Aid Companion App)

• Led UX/UI design execution from requirements through handoff and QA, partnering with Product and Engineering.

• Owned onboarding, pairing, and permissions flows, designing step-by-step experiences to support successful setup.

• Built and maintained the Android design system end-to-end (components, patterns, states), improving consistency and scalability.

• Designed wellness/health-tracking and device-control experiences (custom sound settings, environment modes).

• Established accessibility-minded visual foundations (typography, color, iconography) to support usability across varied needs.

Greyduck Creative | UX/UI Designer (Contract) | Motion Graphics Designer

Minneapolis, MN | Apr 2021 - Jul 2021

Project: Slack — “Huddles” Product Launch Videos

• Designed high-fidelity UI storyframes and prototypes to communicate key user flows and new-feature value for Slack Huddles.

• Produced 6 product videos (1-3 minutes) using Figma and Adobe After Effects to clearly explain feature benefits and usage.

• Created reusable motion/layout patterns (type, callouts, transitions) to maintain consistency and speed iteration.

Leadership Experience | Operations Leader — People & Customer Experience (Hospitality)

Keene, NH; Minneapolis-St. Paul, MN | 2007 - 2020

• Led and coached teams in fast-paced environments; built operating rhythms to improve consistency and customer experience.

• Owned hiring/onboarding and training plans to ramp new team members and improve retention.